Shipping Rates and Policies
Normal shipping will be through UPS ground or Fed-Ex. As we will be offering products from various manufacturers, delivery may be made through other carriers as well.
Return Policy for Seats:
You need to ride 100 miles or more on the new seat to adjust to the new feel and riding position to really know how great it is!
Most seats are designed for long distance comfort, so be sure you take a long ride first.
You have 7 days after receiving the seat to contact us at firstname.lastname@example.org for a return authorization.
Just keep the original box and be sure to keep the seat in perfect condition, no scratches, scuffs or tears.
If, for any reason, your new seat is not to your liking, call us within 7 days of receipt and discuss the nature of the problem with a customer service representative. We will issue you a return label to use for returning your order.
We will either exchange it for another model or refund you for the price of the seat. Your cost is the freight to you and the freight back to our warehouse.
If a seat is returned and after our inspection it is found to have been damaged from your use, the amount of refund will be adjusted accordingly.
Our purchasing department is second to none in the industry. Our systems control back orders and keep them to a minimum for your convenience. Customer satisfaction is our primary goal. If an item you purchased is backordered, we will contact you with further instructions.
Damaged Goods Policy
Seats Damaged in Shipping:
If you receive a seat that appears to have been damaged in shipping when you open the box, it is your responsibility to immediately call UPS or Fed-Ex to file a damage claim. Make sure you keep the box and all the packing material, since these may be needed in filing a claim. Please email us also to report the damage and if you have more questions. You can email us at email@example.com.